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13A, Pratap Nagar, Mayur Vihar Phase-1, New Delhi-110091
Best Mystery Shopping Agency – Evaluate & Improve Customer Experience!
Get real insights into your customer service, employee performance, and brand experience with expert mystery shopping. Trusted by 500+ brands!
We are ISO-certified for quality and trust.
Experience a higher standard with our ISO-certified services, delivering quality with confidence.
We are ISO-certified for quality and trust.
Experience a higher standard with our ISO-certified services, delivering quality with confidence.
Our Mystery Shopping Services!
We help businesses evaluate their customer service, sales process, store experience, and compliance through real-world mystery shoppers.
In-Store Mystery Shopping
Assess store ambiance, employee behavior, and service quality.
Online & E-Commerce Mystery Shopping
Analyze website navigation, customer support, and purchase experience.
Competitor Mystery Shopping
Compare your business with competitors’ service, pricing, and customer handling.
Compliance Audits & SOP Evaluation
Ensure employees follow company guidelines, safety, and legal requirements.
Hospitality & Restaurant Mystery Shopping
Evaluate food quality, service speed, and staff professionalism in hotels, restaurants, and cafés.
Banking & Financial Mystery Shopping
Assess customer service, sales approach, and fraud prevention measures in banks and financial institutions.
Why Mystery Shopping is Crucial for Your Business
Mystery shopping provides unbiased feedback and real customer experience insights to improve service quality.
Identify Strengths & Weaknesses
Know what works well and where improvements are needed.
Enhance Customer Satisfaction
Refine service quality, response time, and employee engagement.
Improve Employee Performance
Train staff based on real feedback from mystery shoppers.
Boost your business with data-driven mystery shopping insights!
Key Benefits of Our Mystery Shopping Services
We deliver actionable insights to help businesses enhance customer service and maximize revenue.
- Accurate & Unbiased Customer Feedback
- Improve Service Quality & Customer Retention
- Optimize Employee Training & Performance
- Increase Sales & Conversion Rates
- Ensure SOP & Compliance Adherence
- Stay Ahead of Competitors
Our Mystery Shopping Process –
Step-by-Step Approach
We follow a structured and research-driven approach to deliver accurate and reliable insights.
1. Understanding Business Objectives
We define your goals, key performance areas, and evaluation metrics.
2. Mystery Shopper Selection & Briefing
We select and train shoppers matching your customer profile.
3. On-Site & Digital Experience Evaluation
Mystery shoppers visit stores, call customer support, or test online journeys.
4. Data Collection & Reporting
We record customer service levels, SOP adherence, and competitor benchmarks.
5. Actionable Insights & Strategic Recommendations
We provide detailed reports with improvement strategies.
Surveys Conducted
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M+
Clients Served
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Projects Completed
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Offices across India
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Client Testimonials –
Real Impact from Mystery Shopping
We are a trusted mystery shopping agency, delivering accurate insights that drive real revenue growth. Here’s what our clients say:
Devdyuti Basu
Researcher
Jadavpur University
★★★★★ 5/5
Surveykshan is a highly reliable survey company for surveys and household data collection. Their team of trained surveyors ensures swift, accurate, and high-quality data gathering. Truly impressed with their efficiency—highly recommended!
Minsu Jang
Consumer Electronics
Professional
★★★★★ 5/5
Prompt and efficient service with guaranteed data authenticity. Their robust system filters out all bogus entries, ensuring only high-quality, reliable data.
Abhishek Negi
COO
TagBin
★★★★★ 5/5
Choosing Surveykshan for our survey reports was a game-changer. Their expertise in surveying 75 villages across India provided us with invaluable data, driving informed and impactful decisions.
Enhance customer service with mystery shopping insights!
FAQs.
It is a research method where trained shoppers evaluate customer service, employee performance, and brand experience.
It provides real customer experience insights to improve service, compliance, and brand perception.
We serve retail, hospitality, banking, healthcare, automotive, and more.
Our mystery shoppers are trained professionals who follow strict evaluation criteria.
Pricing depends on the industry, number of visits, and evaluation complexity. Contact us for a quote!